2010 - 2011 2.4L engine Sevice Letter - EquinoxForum.net: Chevy Equinox Forum
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post #1 of 46 (permalink) Old 08-09-2013, 10:15 AM Thread Starter
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2010 - 2011 2.4L engine Sevice Letter

Got this letter in the mail yesterday. My father has a 2011 Nox and got this letter yesterday as well. Looks like GM is owning up to the engine problem.


--------------------
As the owner of a 2010 model year Chevrolet Equinox, your satisfaction with our product is very important to us.

This letter is intended to make you aware that on some 2010 model year Chevrolet Equinox vehicles, equipped with a 2.4L engine, the chrome layer on the balance chain pins may wear, allowing the chain to stretch. This would cause an engine noise, and if left untreated, could cause the chain to break and leading to engine damage.

In addition, the fuel pump plunger shaft seal may wear and allow fuel to leak into the crankcase, which would illuminate the Malfunction Indicator Light. This can cause engine run-on and/or the engine to run rough.

Do not take your vehicle to your General Motors dealer as a result of this letter unless you believe that your vehicle has the condition as described above.

General Motors is providing owners with additional protection for the condition described above. If this condition occurs on your 2010 model year Chevrolet Equinox, equipped with a 2.4L engine, within 10 years of the date your vehicle was originally placed in service or 193,000 kilometres, whichever occurs first, the condition will be repaired for you at no charge. Diagnosis or repair for conditions other than the condition described above is not covered under this special coverage program.

Repairs and adjustments qualifying under this special coverage must be performed by a General Motors dealer. You may want to call the service department at your dealer to find out how long they will need to have your vehicle so that you may schedule the appointment at a time that is convenient for you. This will also allow your dealer to order parts if they are not already in stock. Keep this letter with your other important glovebox literature for future reference.

If you have already paid to have this special coverage condition corrected and you have not received reimbursement under a Vehicle Service Contract, you should contact your dealer as you may be eligible to receive reimbursement. Please provide your dealer with the original or clear copy of all receipts, invoices and/or repair orders verifying the repair, the amount charged, proof of payment, the date of payment of those charges, and proof of ownership of the vehicle at the time of the repair. Your request for reimbursement, including the information and documents mentioned above, must be received by your dealer before July 31, 2014.

We are sorry for any inconvenience you may experience; however we have taken this action in the interest of your continued satisfaction with our products.

Customer Care and Aftersales
General Motors of Canada Limited
GM #12313
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post #2 of 46 (permalink) Old 08-09-2013, 10:57 AM
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Re: 2010 - 2011 2.4L engine Sevice Letter

Fantastic - GM is, once again, backing up their products.


2010 Equinox LTZ<br />4 cyl, FWD, S/R<br />Cardinal Red/Black
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post #3 of 46 (permalink) Old 08-09-2013, 11:27 AM
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Re: 2010 - 2011 2.4L engine Sevice Letter

yeah- the 2008-2010 Traverse, Acadia,Enclave, Outlook owners are receiving a similar letter...
for the water pumps. 10 yrs/120,000 miles on the pumps.

2013 Equinox&nbsp; LT1 3.6L V6 FWD -&nbsp; &nbsp;60,000<br />2010 Traverse LT1 3.6L V6 FWD -&nbsp;127,000 <br />2003 Trailblazer LS&nbsp; 4.2L I6 RWD- 180,000
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post #4 of 46 (permalink) Old 08-09-2013, 01:20 PM
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Re: 2010 - 2011 2.4L engine Sevice Letter

Well I had my fuel pump replaced a few months ago because it was leaking into the engine and causing run on or a non-cranking issue. I've had the noise here and there. Do Terrain owners get the letter also?

GMC Terrain SLE2- Cyber Gray Metallic<br /> 2.4, Sunroof, 18" Brushed Aluminum Wheels<br />Heated Seats, Remote Start<br />Chrome Package
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post #5 of 46 (permalink) Old 08-09-2013, 01:21 PM
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Re: 2010 - 2011 2.4L engine Sevice Letter

Quote:
Originally Posted by rbarrios
yeah- the 2008-2010 Traverse, Acadia,Enclave, Outlook owners are receiving a similar letter...
for the water pumps. 10 yrs/120,000 miles on the pumps.
Wow, GM must have hit the Lottery.

2010 Equinox LTZ<br />4 cyl, FWD, S/R<br />Cardinal Red/Black
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post #6 of 46 (permalink) Old 08-09-2013, 01:21 PM
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Re: 2010 - 2011 2.4L engine Sevice Letter

Wow that is really awesome. Not effected, but really glad they are doing the right thing.
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post #7 of 46 (permalink) Old 08-09-2013, 01:21 PM
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Re: 2010 - 2011 2.4L engine Sevice Letter

Quote:
Originally Posted by Phantm006
Well I had my fuel pump replaced a few months ago because it was leaking into the engine and causing run on or a non-cranking issue. I've had the noise here and there. Do Terrain owners get the letter also?
Sure !

2010 Equinox LTZ<br />4 cyl, FWD, S/R<br />Cardinal Red/Black
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post #8 of 46 (permalink) Old 08-09-2013, 02:43 PM
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Re: 2010 - 2011 2.4L engine Sevice Letter

Quote:
Originally Posted by Phantm006
Well I had my fuel pump replaced a few months ago because it was leaking into the engine and causing run on or a non-cranking issue. I've had the noise here and there. Do Terrain owners get the letter also?
Phantm006,

You can private message me your VIN and I can provide you with more information on the recalls or service bulletins associated with your vehicle.

Erica Tiffany
GMC Customer Care

For information on the GM Privacy Statement, please visit http://www.gm.com/privacy-statement.html.
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post #9 of 46 (permalink) Old 08-09-2013, 04:39 PM
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Re: 2010 - 2011 2.4L engine Sevice Letter

Wow. This is where the foreign brands fall behind. It's one thing to have reliable products, but it means a lot more for a company to stand behind their products. Give yourself a pat on the back GM, job well done.


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post #10 of 46 (permalink) Old 08-09-2013, 07:49 PM
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Re: 2010 - 2011 2.4L engine Sevice Letter

Quote:
Originally Posted by GM Customer Svc
Phantm006,

You can private message me your VIN and I can provide you with more information on the recalls or service bulletins associated with your vehicle.

Erica Tiffany
GMC Customer Care
PM sent. Thanks

GMC Terrain SLE2- Cyber Gray Metallic<br /> 2.4, Sunroof, 18" Brushed Aluminum Wheels<br />Heated Seats, Remote Start<br />Chrome Package
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