2012 Equinox Bluetooth Problems
I picked up a 2012 Equinox in early August (one of the first shipments). Since the vehicle was new I have had major problems with the bluetooth connectivity. We have a couple of phones in the family, and they all work perfectly with my 2011 Sierra - this was a main feature that my wife was looking forward to from her new vehicle. After messing with trying to make her old cell phone work for about a month, I upgraded her to a HTC Evo. While it did connect, it was very inconsistent - dropping bluetooth connection or picking it up randomly, with more dropping than picking. I also tried my Droid Incredible and saw the same result. The bluetooth feature we had been waiting for is essentially useless.
Being sorta tech savvy (or at least a gadget guy), I scheduled a service visit using the "My Chevy" Android application. That was a total failure also - but is another story.
Anyway, I took my Equinox into the dealer today. After about an hour, the service rep emerged and said that there was a known issue with bluetooth connectivity to her phone, and it was documented in a service bulletin. I asked him about my phone, and after a bit he said that it was also in the same service bulletin.
Here is the bulletin information: #PIC5504A: Bluetooth Connection Issues with LG modules (Sept 7, 2011)
A customer may report an issue for intermittent loss of Bluetooth connection between the customer's cell phone and their GM vehicle.... ...The service bulletin goes on to list affected devices which includes nearly all of the modern/popular smartphones available:
Apple iPhone 4 (AT&T and Verizon)
HTC Droid Incredible
HTC EVO 4G
HTC EVO Shift 4G
HTC EVO View 4G
HTC EVO 3D
LG Revolution 4G
Motorola Droid X2
Samsung Galaxay S
Samsung Nexus S (multiple model #'s)
Samsung Epic 4G
Sony XPERIA play
My wife's first phone wasn't on this list (Samsung Restore) but the list does say that it could affect other phones as well. I'm wondering if there are any phones that actually DO work.
The service rep said they didn't know when these problems would be resolved, and said that I should check back in a month or two. I asked him if he could inform me when a radio update came out and he said they don't do that. (REALLY?) I come from a family of GM owners across many generations, but I must say this really tests my loyalty to GM. They advertised bluetooth - its even on the window sticker - which is unusable and nobody seems to care. The bluetooth thing isn't about the technology - to me, it is a safety feature. The reality is that my wife and I both work from our cars - we must be available by phone, and we must be able to safely manage those two activities (with safe driving taking the priority, of course). We have the headsets and the rechargeable speakerphones, but they just don't compare to the integrated bluetooth scenario.
If GM is going to hold onto the portion of that sticker price which I paid for this functionality until they can actually produce it, shouldn't they at least try to make it look like it has some importance? They threw out press releases in February for mylink, which is still vaporware today (OK, maybe I wasn't totally promised that - but all I am expecting is a little bit of information that tells me what kind of fool I might be for buying this vehicle before seeing it). Is this a pattern?