2012 V6 Equinox myLink issue with iPhone 4 (with Update #3) - EquinoxForum.net: Chevy Equinox Forum
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post #1 of 17 (permalink) Old 05-29-2012, 05:14 PM Thread Starter
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2012 V6 Equinox myLink issue with iPhone 4 (with Update #3)

Just picked up vehicle last Friday, vehicle built 2 weeks ago. Color touch screen, no nav.

1st issue- when connecting iPhone 4 with USB, gracenote indexes, creates song list (all songs are from iTunes). Plays first song (alphabetically), song starts playing, no audio heard thru speakers. Have to unplug, replug in iPhone 4 with USB. Gracenote then re-indexes, plays first song, audio can be heard.

2nd issue- Car just built 2 weeks ago, should have latest software. Registered with myconnectedradio dot com, downloaded software update to my desktop computer, zip file only had .rtf file (Rich Text File word document). Put on blank USB stick, installed into Equinox, no files found.

3rd issue- Just happened today, iPhone 4 plugged in to USB, cannot access iPod nor bluetooth streaming or Pandora, stays on XM.

Anyone else seeing these issues, fix?? Current iPhone 4 software up-to-date (5.1.1)
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post #2 of 17 (permalink) Old 06-01-2012, 06:01 PM Thread Starter
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Update 1: 2012 V6 Equinox myLink issue with iPhone 4 (update #1)

Taking Nox in on Monday for Mylink issue, 99% certain it will be a software issue, and probably no fix yet.

Customer service has contacted me, said a Mylink software update is coming , no date as to when .

On myconnectedradio dot com, there is no software update as of today to upload into USB in Nox.

Will update on Monday what service says.

Customer service case number will stay open until connectivity issue is fixed.
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post #3 of 17 (permalink) Old 06-01-2012, 07:12 PM
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Re: 2012 V6 Equinox myLink issue with iPhone 4 (with Update #1)

My I phone 3 worked right from the start with no issues. I am going to get the coming new I phone this fall and I hope they have the firmware ready for then it comes out.
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post #4 of 17 (permalink) Old 06-03-2012, 01:57 AM
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Re: 2012 V6 Equinox myLink issue with iPhone 4 (with Update #1)

When you turn on your radio does the screen shot say CHEVY or CHEVY MYLINK? Do you see icons for PANDORA and STITCHER?

If it only says CHEVY and there are no icons for PANDORA or STITCHER, you do not have MYLINK and there is no fix except to get the dealer to replace your vehicle with one that has MYLINK.

Huge problem. It appears that the dealers don't know the difference between ONSTAR REMOTE LINK! COLORTOUCH and COLORTOUCH WITH MYLINK.

They are confusing MYLINK with ONSTAR REMOTE LINK!

If you thought your 2012 Equinox had MYLINK, call your dealer and GM and tell them you were mislead, duped, cheated, what ever works for you.

Go to the CHEVROLET WEBSITE, search MYLINK and try to register your radio. If it you are able to register your radio you have MYLINK.

If not, you need a car that has MYLINK. There is no update or download to fix this problem.

You need a new car!

If you have NAVIGATION on the 2012 there is no option for MYLINK.

You have to wait for 2013 when MYLINK will be optional on NAVIGATION.



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post #5 of 17 (permalink) Old 06-03-2012, 08:05 AM Thread Starter
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Re: 2012 V6 Equinox myLink issue with iPhone 4 (with Update #1)

-Princess Green Birds

Thanks for the input.

From my first post. NOX was built 2 weeks ago, have myLink, already registered on myconnectedradio dot com, no nav.

Pandora, Sticher, iPhone playlist are functional, but most of the time they dont work (connectivity).

And, , I dont need a new car, everything is perfect except for this connectivity issue.

...I attached some pictures, one showing current myLink software version that has issues, 22924955 Version 0C.07.36
Attached Images
File Type: jpg DSC00127.JPG (896.3 KB, 30 views)
File Type: jpg DSC00128.JPG (835.1 KB, 31 views)
File Type: jpg DSC00131.JPG (836.3 KB, 30 views)
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post #6 of 17 (permalink) Old 06-03-2012, 05:16 PM
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Re: 2012 V6 Equinox myLink issue with iPhone 4 (with Update #1)

Far out Marcus818! Happy to hear that you actually have MYLINK because some folks out there who purchased 2012's thought they were getting it but did not. GM bought back my sisters 2012 Nox because the dealer told her she had MYLINK when she actually had COLORTOUCH. Not cool but it prompted me to do more research that I normally would have. I was planning to trade in my 2010 but I'm going to wait for the 2013 release so I can get the MYLINK with NAV.

Please update regarding your issue.
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post #7 of 17 (permalink) Old 06-04-2012, 05:31 PM Thread Starter
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Update 2- 2012 V6 Equinox myLink issue with iPhone 4

Took NOX in to Chevy Dealership service. Showed the service tech who new most about the myLink software issues i was having.

Said this is one of first reports of myLink software issue. Wrote down my software version of myLink (22924955 Version 0C.07.36) and software version of iPhone 4 (5.1.1).

Service tech said he will make some phone calls, inquiries, and get back with me.

GM customer service also called me 10 minutes after dealership visit, said they will contact my dealership service i was just at, confirm issue and repair order. Also, they will be getting a Service District rep involved.

I told them if District rep needs to see my vehicle, happy to assist.

So, more to come. No fix yet. Advice to all who are having this issue- take your vehicle to your dealership, get a RO (repair order) issued and ask to get contacted when fix is known.
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post #8 of 17 (permalink) Old 06-04-2012, 06:34 PM
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Re: 2012 V6 Equinox myLink issue with iPhone 4 (with Update #2)

I have a '12 Terrain with NAV built in Feb '12 so I do not have a Mylink radio. I do have issues with my iphone 4 connecting via bluetooth now though. When I first purchased the car I was on iOS 5.0 and had no issues at all. I loved the bluetooth connectivity. I recently upgraded to iOS 5.1.1 and now I am getting the issue where the bluetooth connection goes in and out and I am unable to ever make a phone call. Hopefully either an update from apple or GM will resolve this.

I'm planning on trying my lady's iPhone 4S with 5.1.1 later to see if it is an issue solely for the iPhone 4 or if it is a problem for all iphones running 5.1.1.
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post #9 of 17 (permalink) Old 06-06-2012, 10:05 AM
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Re: 2012 V6 Equinox myLink issue with iPhone 4 (with Update #2)

Quote:
Originally Posted by Rjquigley
I have a '12 Terrain with NAV built in Feb '12 so I do not have a Mylink radio. I do have issues with my iphone 4 connecting via bluetooth now though. When I first purchased the car I was on iOS 5.0 and had no issues at all. I loved the bluetooth connectivity. I recently upgraded to iOS 5.1.1 and now I am getting the issue where the bluetooth connection goes in and out and I am unable to ever make a phone call. Hopefully either an update from apple or GM will resolve this.

I'm planning on trying my lady's iPhone 4S with 5.1.1 later to see if it is an issue solely for the iPhone 4 or if it is a problem for all iphones running 5.1.1.
Has your concern been resolved? I would like to set up a case for you regarding your concern. Please contact me privately with your name, address, phone number, email, last eight of your VIN, current mileage, and dealer name. Thank you in advance.

Tricia, GM Customer Service.

For information on the GM Privacy Statement, please visit http://www.gm.com/privacy-statement.html.
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post #10 of 17 (permalink) Old 06-06-2012, 05:06 PM Thread Starter
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Update #3 -2012 V6 Equinox myLink issue with iPhone 4

GM Technical service contacted me, said they were able to duplicate my main issues of having to unplug/replug iphone 4 when no audio heard thru speakers when playlist recognized, starts playing music.

They can also duplicate the issues of switching between the iPod and Pandora apps on color touchscreen, mylink software stays on pandora and and cannot access iPod playlist (switching between applications on mylink

screen). They did say a software update is coming, not 100% sure if update will address these connectivity and switching between application issues, it is a wait-and-see.

My GM dealership mechanic (tech) called me, confirmed that GM is working on software update, will call me if he hears anything.

So, issue still not resolved, but like the phone calls from my GM Dealership mechanic, GM customer service, and GM Technical service.
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